Texas Friendly Customer Service

How to Provide Exceptional Customer Service. Texas Friendly customer service workshops teaches participants how to manage and enhance the delivery of quality customer service. Texas Friendly is here to support all businesses promoting quality customer service and hospitality. Texas Friendly focuses on six hospitality habits necessary for quality customer service: 1) make a good first impression, 2) know your job, 3) know your community, 4) communicate clearly, 5) handle problems effectively, and 6) make a good last impression. Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette, and communication. No-cost workshop. Seating is limited. Reserve your seat by registering today at 361-485-4485 or sbdc@uhv.edu. Seminar may be cancelled if minimum registration is not met. All UHV SBDC workshops are open to the public, you do not need to be a UHV SBDC client to attend. Satisfactory meeting room temperatures are difficult to maintain. Always bring a sweater or jacket to ensure comfort. Sign up for our newsletter: http://tinyurl.com/6tms6st Check out our no-cost online training opportunities http://training.txsbdc.org/index.php?cntrID=8